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Знание русского, английского и хинди языков. Родной язык - английский. Проживает в городе: Mumbai (India).
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Образование: Graduate from Mumbai university, with knowledge of several local languages. Foreign language would include Russian.
Career Objectives: To take up a challenging & responsible position in a dynamic team environment where I can use my professional skills, experience to further enhance professional growth & proficiency of my career. EDUCATIONAL QUALIFICATION: • SSC in the year 1995-96 through Maharashtra State Board. • HSC in the Year 1997-98 through Maharashtra State Board. • TYB.com in the year 2001-2002 through Mumbai University. ADDITIONAL QUALIFICATION: • Hardware and Networking through INFONET • C.C.N.A. through GATTES PROFESSIONAL EXPERIENCE - (More than 8 years of versatile experience in Customer Relationship Management recognized by peers/superiors for always exceeding organizational objectives). Organization name: Maersk Global service centre’s (India) Pvt. Ltd Currently working as Process expert for Russia Cluster. [Since 16 July 2012-Till date] JOB PROFILE: • Customer service. • Extracting Reports for Key clients. • Handling Dangerous/Dry/ and Reefer booking request. • Keeping track of containers from the port of loading till discharging. • Updating customers with regular updates regarding Shipments. Organization name: 3 Global services, Mumbai. Joined as a Customer care representative [since 2 June 2008-July 2012] JOB PROFILE: • Handling customer’s queries. • Providing end to end solution to customers. • Monitoring calls, coaching & feedback. • Attending calibration calls. • Training and updating team with latest happenings on floor. • Looking after team performance on daily basis. • Handling and managing escalations. • Performing Team Building and Motivational activities. Achievements: • Best Agent for consecutive months across the skill set. • Was given an opportunity to be an acting team coach for consecutive months. Organization name: Mphasis an Eds co, Mumbai. [From 25t...
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